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Compliance and Fraud Managemment

From increasing regulatory changes to greater fraud 
threats, the contact center is becoming ground zero 
for regulatory compliance and fraud 
detection/protection. Mitigating the risk of 
noncompliance and fraud is now a major component of 
the customer service mandate in industries such as 
financial services and healthcare.

Experts at helping you reduce the risk of fraud and 
noncompliance, Iserva can design, deliver, and 
optimize excellent customer experiences that are 
compliant with the regulations impacting your 
industry. HIPAA woes keeping you awake at night? 
We’ve helped scores of clients improve compliance 
accuracy, reduce customer effort, and lower average 
handle time with streamlined HIPAA verification.

You won’t find another provider with the level of 
investment and commitment Convergys has dedicated 
to helping our clients comply with relevant 
regulations.

We also embrace a culture of vigilance in best 
practice cybersecurity standards, partnering with 
you to maintain data confidentiality, integrity, 
and availability. to drive more prominent consumer
 loyalty while

decreasing your operational expenses.For organizations in 
worldwide markets, Iserva can help you diminish and oversee 
costs with enhancement models for worldwide dialect bolster. 
We can likewise make operational reserve funds by utilizing lower- 
cost creation areas.