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Call Center Services

Call center outsourcing or contact center management solutions to iserva can transform your business processes and save up to 50% costs. Give your business a competitive edge and increase your organization’s efficiency by getting a virtual call center in India.

 

We can help you reach your customers in the best possible way. With 24×7 phone answering services, real time reporting and 100% call recording facilities from iServa, you can experience increased sales and better conversion rates. Our multi-channel call center services have helped many small, midsized and large companies meet their organizational needs.

With us as your call center services vendor, you can be assured of top notch services at highly affordable rates.

With over 14 years of outsourcing experience, iserva is a leading outsourcing company if you are planning to outsource call center, Software/web , Market Research services to India. We are the one-stop-solution provider for comprehensive customer support, and our offerings include inbound call center, outbound call center, e-mail / live chat support, up-selling or cross-selling, technical helpdesk and appointment setting services,Market research, among others.

Our services are known for being professional, cost-effective and transparent and are much appreciated by our clients.

If you are looking for call centers in India, look no further, as we are India’s leading providers of call center outsourcing services. Call centers in India offer multiple business advantages, like lower operational costs, quality services, faster TAT, superior infrastructure & technology and operational transparency to name a few, and we are no different. Our call center executives undergo strict call center training process to ensure that our clients expectations are precisely met.

Why businesses should outsource their call center function?

 

Organizations today are grappling with multiple challenges. Shrinking product life-cycles, inconsistent customer loyalty and the constant onslaught of technology that disrupts existing business models are putting an immense pressure on already wafer thin profit margins that organizations operate on. Therefore, it is critical for organizations to streamline their existing business operations in a cost-efficient manner so that they can retain an edge in the competitive marketplace.

Outsourcing call center requirements to a third party business process outsourcing (BPO) company can help organizations increase operational efficiencies, reduce operational costs, and lead to an increase in overall sales and profitability. In an era, where customers are spoilt of choice, a good customer relationship program is an effective tool for organizations to retain and attract new customers.

Partnering a call center provides organizations with ready-to-use call center infrastructure without any capital spending any capital on setting up their own physical infrastructure. It also gives them access to skilled resources without incurring costs on hiring and training of resources. Plus, third party call centers possess experience of managing clients across industries. Their deep domain expertise helps clients identify process inefficiencies and re-engineer their business operations according to latest market dynamics.

WHY iServa InfoTech PVT. LTD.